Refund policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges at this time.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Due to the nature of our products, all sales are final. We do not accept returns or exchanges at this time.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@redimbeauty.com with your order number and clear photos of the issue.

We will review each request carefully and work to make it right.

Refunds

Refunds are only issued if an item is confirmed to be defective or incorrect. Approved refunds will be processed back to the original payment method.

 

 

Shipping costs are non-refundable.

 

 

Questions

For any questions regarding returns or refunds, please contact us at info@redimbeauty.com.

 

Each order is prepared with care and intention.